FAQ
What materials are your clothes made from?
We use GOTS-certified organic cotton and eco-friendly bamboo fabric across our collections, choosing materials that are soft, breathable, and gentle on delicate skin.
Are your products safe for newborns?
Yes! Our products are made with GOTS-certified organic cotton and eco-friendly bamboo fabric, making them soft, breathable, and gentle for delicate skin.
Do you offer international shipping?
Yes, we ship worldwide!
Free shipping to Canada & the U.S. on orders over $75.
Duties are included for U.S. orders。
For full details, please refer to our Shipping Policy .
Returns are accepted within 30 days of delivery.
All sale items and promotional purchases are final sale.
For full details, please refer to our Returns Policy.
What is your return policy?
We accept returns on unworn, unwashed items within 30 days of delivery.
Sale items and underwear are final sale. Please visit our Return Page for details
What size should I choose for my baby?
Our clothes are designed to be true to size.
For example, if your baby is 3-month-old, we suggest choosing 3-6M, if your baby is 2 years old, we suggest choosing 2-3T for long-term wear.
Also, each product includes a size guide and model fit suggestion to help you choose the perfect fit. If you're in between sizes, we recommend sizing up for longer wear.
Are your styles unisex?
Yes—many of our essentials are designed with a timeless, unisex look, making it easy to mix, match, and pass down.
How should I wash and care for Norsu Organic pieces?
To keep your pieces looking and feeling their best, we recommend washing cold on a gentle cycle and tumble drying low (or laying flat to dry when possible). Avoid bleach and high heat to help preserve softness and shape over time.